Our technicians promise to treat you with respect and courtesy. They will:

• Make their best effort to arrive at your door on time, and if there will be a delay, our office will inform you.
• Be clean, well-groomed and neat.
• Be dressed in uniform and carry proper identification.
• Convey a positive attitude.
• Be concerned with exceeding your expectations.
• Introduce themselves to you so you know their name.
• Ask if they may enter your home before walking through the door.
• Wear shoe coverings and lay down tarps/carpet protectors so as not to dirty the area in which work is performed, and clean the area after work is completed.
• Not smoke, chew gum, eat, or use disrespectful language.
• Confirm your needs before working
• Proceed with service only after being given authorization.
• Present you with a completed service ticket.
• Explain the service performed in writing and verbally.