[ Customer Service - Automatic Delivery - Tank - Payment - Service - Supply - Corporate ]

Customer Service Protection

1. BILLING:
   We Will Always Be Accurate
   With E.T. Lawson, we guarantee that your monthly statement accurately reflects the services we have rendered. However, if we do make an error on your bill, we will credit your account $5.00.
   
   
2. FRIENDLINESS:
   We Will Always Be Friendly
   Since 1919, E.T. Lawson has provided its customers with friendly, reliable service. And today, we guarantee it! We guarantee that if any Lawson employee is not polite, friendly and helpful, we will credit your account $25.00.
   
   
3. GRATEFULNESS:
   We Will Always Be Grateful
   At E.T. Lawson, we never forget that it is our customers who keep us in business. So the next time a friend you have referred becomes one of our "Watchdog" customers, we guarantee we'll give you and your friend a $50 gift certificate just to say thanks.
   

To learn more about our guaranteed customer service, contact ET Lawson today!


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Automatic Delivery Protection

With the aid of our computers and weather monitoring system, we predict your fuel consumption day by day. This system tells us when you are ready for a Bioheat oil delivery. You never have to check your supply, and you don't have to be home for deliveries. Metered delivery slips give you proof of the amount delivered.

We guarantee you will not run out of oil. If, for any reason, your tank runs out of Bioheat oil, we'll not only deliver your oil promptly, but we'll also start your burner at no charge and give you a $25 gift certificate for dinner - FREE!

To learn more about ET Lawson's unbeatable delivery protection services, contact us today!


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Tank Protection

The Best Tank Warranty In The Nation

We at E.T. Lawson take complete responsibility for the care and maintenance of your oil tank system. For our Watchdog customers we provide the following services - FREE.

• CLEANING: If your tank needs cleaning of sludge accumulated over years of use, we will do it - FREE.
• PAINTING: If your tank needs painting, we will do it - FREE.
• REPAIR: If your tank needs fixing, we will do it - FREE.
• REPLACEMENT: If your tank needs replacing, we will do it - FREE.
• POLLUTION COVERAGE:
  
  • In Virginia, for above ground and underground tanks, if there is any pollution: E.T. Lawson in conjunction with the VA State Fund will provide pollution coverage up to $1,000,000 - FREE.
  • In North Carolina, for underground tanks, if there is any pollution: E.T. Lawson in conjunction with the NC State Fund will provide pollution coverage up to $1,000,000 - FREE.

To learn more about our premier environmental and tank protection services, contact ET Lawson today!


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Payment Protection

You purchase 80% of your Bioheat oil during 25% of the year. This means that you must pay for most of your heating needs in a short period of time.

To eliminate this problem, our Payment Protection Plan spreads your estimated heating bill over 11 months. You pay no interest charge for this service. In fact, you receive a 5% discount for prompt payment. In the 12th month we settle up any remaining balances. In addition we pay interest at the rate of 5% on credit balances.

Payment Protection Plan Highlights:

• Spread payments over 11 months
  
• No interest charge
  
• 5% prompt payment discount
  
• 5% interest rate on credit balances
  

To learn more about the ultimate budget protection of our Payment Protection Plan, contact ET Lawson today!


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Service Price Protection

At E.T. Lawson, you always get accurate, fair billing. When you call us for service, you know the cost of the call, and you'll know the cost of the repair before you approve it.

Cost for a service call during normal business hours (Monday to Friday, 7 a.m. to 7 p.m.) is $49.95. Outside normal hours, the charge is $99.95. Those fees cover our costs for the trip and for the technician's diagnostic work. The technician will quote you the price once he diagnoses the problem, and you always have the right to decline the repair.

All service work is guaranteed for one year, and all installation work is guaranteed for five years.

To learn more about our Service Price Protection, contact ET Lawson today!


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Supply Protection

E.T. Lawson has been in business since 1919. During that time, our customers have always been supplied with heating oil. We are able to make this statement because of three things: a family tradition of taking care of the customer; strong supply arrangements; and strong storage arrangements.

To learn more about guaranteed supply, contact ET Lawson today!


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Corporate Protection

Not all Bioheat and service companies are the same. As a consumer, you are the final judge. In addition to all the unique features presented on this sit, you need to ask these questions about your Bioheat and service provider.

Do they have liability insurance to protect you and your family?
E.T. Lawson has $7,000,000 of liability insurance in place. The performance of all our service representatives is insured.

Are their delivery meters inspected, calibrated, and sealed by the State Department of Weights and Measures?
E.T. Lawson's meters are inspected and sealed annually. In addition, we install breaklock interfaces with the meters as additional insurance for your protection.

Will they still be around when you need them?
E.T. Lawson has been providing customer service since 1919. During that time we have weathered depressions, wars, embargoes, allocations and the coldest winters.

To learn more about the company, contact ET Lawson today!

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