[ Company History - Service Area - Important FAQs - Service Department ]

Company History

E.T. Lawson's long history began in 1919 when we opened for business in our present location. At that time our customers were the fishing fleets of Hampton Roads. We sold them marine goods, groceries, and as the fleets converted from sail to motor power - petroleum products.

Approximately ten years later, I.E. Lawson made the first heating oil delivery on the Peninsula to the Hampton Country Club - in a pickup with two 55-gallon drums. Three days later they called again, and the rest is history. In 2004, we added electrical and plumbing departments, and in 2005 we introduced Bioheat®. Today, we are the largest home Bioheat company in Hampton Roads, serving over 8,000 customers from Virginia Beach to Williamsburg. We also service and install all kinds of heating equipment, including gas and electric.

Notable firsts in our business in this region have been:

• First oil delivery
  
• First budget plan
  
• First service department
  
• First modern oil truck with radio
  
• First price protection plan
  
• First residential service agreement
  
• First residential furnace replacement plan
  
• First with lifetime heat exchanger warranties
  
• First tank protection plan
  
• First with a comprehensive customer service guarantee
  
• First to sell Low Sulfur Heating Oil (1993)
  
• First expansion to include Electrical and Plumbing Departments (2004)
  
• First Bioheat® delivery (2005)
  

The Lawson family - the fifth generation is working in the business - and the many Lawson co-workers are dedicated to continuing this tradition of firsts.

Our mission throughout the years has been and continues to be:

To offer the best products and services to our customers.
To treat each customer as we ourselves want to be treated.
To create a work environment where employees who accomplish this are rewarded.
No Company Offers More.

Service Area

We Proudly Serve...

Below is a map of our extensive eastern Virginia service area. All E.T. Lawson products and services are available to residents of Chesapeake, Gloucester County, Hampton, Isle of Wight County, James County, Mathews County, New Kent County, Newport News City, Norfolk, Poquoson, Portsmouth, Southampton County, Suffolk, Surry County, Williamsburg and York County.

If you would like to learn more about any of our wide range of products and services, please contact ET Lawson today!




[ Back to Top ]

Important FAQs

Not all Bioheat and service companies are the same. You know that. And you know that, as the consumer, you are the final judge. You need to ask these questions about any oil supplier and service provider you are considering doing business with:

Q: Do they have liability insurance to protect you and your family?

A: E.T. Lawson has $7,000,000 of liability insurance in place. The performance of all of our service representatives is insured.

Q: Are all delivery meters inspected, calibrated and sealed by the State Department of Weights and Measures?

A: E.T. Lawson's meters are inspected and sealed annually. In addition, we install breaklock interfaces with the meters as additional insurance for your protection.

Q: Will they still be around when you need them?

A: E.T. Lawson has been providing customer service since 1919. During that time we have weathered depressions, wars, embargoes, allocations and the coldest winters. We stand on our record of service and our commitment to our customers.


[ Back to Top ]

Service Department

E.T. Lawson maintains a comprehensive service department that is able to handle all of your heating, cooling and water heating needs, whether you heat by oil, gas or electricity. Our entire service department has or is receiving the rigorous training necessary to obtain certification from the National Oilheat Research Alliance (NORA). All of our technicians have also completed and passed the Refrigerant Transition and Recovery Program developed by the U.S. Environmental Protection Agency. Furthermore...

1. WE GUARANTEE TO BE FAIR
   You should not be penalized for emergencies. For that reason we do not charge extra for overtime work.
   
   
2. WE GUARANTEE TO FIX IT RIGHT
   All service work is guaranteed for one full year - parts and labor.
   
   
3. WE GUARANTEE TO BE THERE
   We maintain an around-the-clock capability to meet your heating and cooling needs. A night supervisor and two or more technicians are on call year-round to meet your emergency needs.
   

To learn more about ET Lawson's many products and services, contact ET Lawson today!


[ Back to Top ]